Our satisfied customers

Regina Auto Repair

5

Being a very nervous senior needing service for my vehicle I decided to try a woman owned shop with female technicians. I am thankful for that choice. I was fully informed of the vehicle issues, which ones were urgent and which ones could wait, along with fully disclosed costs. Staff is professional and earned my trust. I will be back.

5

Really good service and information and honesty from the team who helped me with my problems to explain the issues will recommend them to others

5

Thank for taking the time to post this review, Holly! We look forward to helping you keep your Mazda Tribute safe and reliable for as long as you would like to drive it!

- Kinetic Auto Service
2

These people charged $149 to replace a rear brake light that quite literally costs $7 for the part. Your repair money is spent manufacturing a presence in local media, offering discounts on online coupon sites, and stirring up digital marketing. Just look at the owner replies on here. It’s all a biiiig show at kinetic auto, and you get to pay for it all.

Rory, thank you for taking the time to write this review, even though the information you provided was incorrect. We have reviewed your invoice and found that you were charged $64.11 to replace your high mount brake light bulb and yes, the bulb only cost $7.50, but the human who took the time to install that bulb costs quite a bit more. You see, the money our clients spend on service is to employ PEOPLE, who work their asses off every day to deliver a high quality of service. These people are paid well, have health benefits, paid sick leave and work a 4 day workweek so they have more quality time to spend with their families or for their own self care. Providing a healthy work/life balance to our staff ensures that they are able to focus on our clients needs during the work day. Of course we spend money on marketing - this is a business, after all, and we will use all the advertising avenues available to reach the clients who appreciate the thorough and detailed service we provide. It’s great that people have the opportunity to express their opinions on Google. They can post whatever they want (correct or not), and what’s equally great is that the business owner has the ability to respond. The goal is not to put on a show, it’s to educate the person who is reading the response. We can tell them who we are, what we do and how we conduct business, so they can make an informed decision about whether we’re the right fit for them.

- Kinetic Auto Service
4

Thank you for taking the time to post this review, Marlene!

- Kinetic Auto Service
5

5/5! I've been seeing Kinetic AutoService for a number of years now. What I appreciate about them is making automotive lingo easy for me to understand. I'm not very automotive savey, so being able to have them break it down to a level that I can understand is great. It allows me to better understand why certain things need replacing, the importance of the replacement, how often maintenance should happen, the list goes on. I also appreciate that Kinetic uses seat covers when they are in my vehicle! Keep it up, folks!

5

Except Customer Service

5

Amazing service! I wouldn't trust my car with anyone else.

5

I brought my Infiniti G37x to the shop, and they were very thorough with my car. They recommended what needs to be done for safe driving. My car feels like new all over again. I'll be definitely coming here again. They're awesome people!

1

Could have been more upfront. When booking, I explained my check engine light was on with the “drive” light flashing. A quick google search will tell you this is a transmission fault for Honda. They booked me in. Confirmed it was a transmission code. My OBD 2 reader already told me the same thing. Told me they didn’t have the capability to work on transmissions. Did the kind of complimentary multi-point inspection you get at oil change places. Filled my tires. Charged me $200. To their credit, they did refer me to a place that could diagnose the vehicle properly, but yeah, $200 to fill tires. Also will send multiple unsolicited emails and texts to you for follow up after so be prepared for that. *Edit Thanks for your very long response. I don’t expect work to be done for free. I’d simply like to be told upfront that you don’t do transmission work when I’m booking my vehicle in for probable transmission work. Wasted my time and my money having to go elsewhere. I won’t be back.

Interestingly, "could have been more upfront" is the opposite sentiment from many of our 5 star reviews. Our team takes pride in the level of communication we provide to our clients. We let them know what they can expect from us every step of the way - from the minute someone calls to book an appointment until they are handed their keys with a "thank you" cookie, they know how much they will be charged and what they are being charged for. Your appointment was no different. We told you when you booked your appointment what our estimate for testing would be, we sent you a work order with that dollar amount BEFORE your appointment (which you approved, at 3 times what your final bill was), your invoice clearly stated what information we accessed from the vehicle, and how we came to the determination that the fault was an internal transmission failure. As you noted, we gave you a solid recommendation of who would be best to handle this specific issue, instead of wasting your money continuing tests on a system that we don't feel confident repairing. There could have been any number of issues other than an internal failure, such as a fuse, broken wire, low vehicle battery, miscommunication from another module, etc. Until we start testing, we can't know what is wrong and it would be irresponsible to just Google and guess. Taking your vehicle to a professional shop to have a professional technician perform testing, costs money - our highest paid technician performs the testing with complicated diagnostic equipment (not a $300 code reader) and expensive software programs, in a building that incurs costs. We can't work for free or we won't be here to continue providing this community with the excellent service we have come to be known for. To your final point, our communication with our clients is ongoing after appointments, as we want to ensure that we are doing the best we can to help them maintain their investment. If you don't want to receive these communications, we will understand if you unsubscribe.

- Kinetic Auto Service
845C McDonald St. Regina, SK, S4N 2X5 (306) 789-4710
Kinetic Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kinetic Auto Service (306) 789-4710 if you have any issues in accessing any area of our website.