These people charged $149 to replace a rear brake light that quite literally costs $7 for the part. Your repair money is spent manufacturing a presence in local media, offering discounts on online coupon sites, and stirring up digital marketing. Just look at the owner replies on here. It’s all a biiiig show at kinetic auto, and you get to pay for it all.
Rory, thank you for taking the time to write this review, even though the information you provided was incorrect. We have reviewed your invoice and found that you were charged $64.11 to replace your high mount brake light bulb and yes, the bulb only cost $7.50, but the human who took the time to install that bulb costs quite a bit more. You see, the money our clients spend on service is to employ PEOPLE, who work their asses off every day to deliver a high quality of service. These people are paid well, have health benefits, paid sick leave and work a 4 day workweek so they have more quality time to spend with their families or for their own self care. Providing a healthy work/life balance to our staff ensures that they are able to focus on our clients needs during the work day. Of course we spend money on marketing - this is a business, after all, and we will use all the advertising avenues available to reach the clients who appreciate the thorough and detailed service we provide. It’s great that people have the opportunity to express their opinions on Google. They can post whatever they want (correct or not), and what’s equally great is that the business owner has the ability to respond. The goal is not to put on a show, it’s to educate the person who is reading the response. We can tell them who we are, what we do and how we conduct business, so they can make an informed decision about whether we’re the right fit for them.
- Kinetic Auto Service