Mike and the staff are always excellent. The team communicates all required and suggested repairs and are helpful in discussing what needs to be done right away and what can wait.
I was so impressed by the communication with Kinetic. From the first phone call when I booked to the last. I especially appreciated them taking the time to explain their recommendations to help me understand more about my vehicle. I also appreciated reviewing the vehicle inspection report, which included what items were okay, what was recommended for service and what required service. It included pictures of my vehicle and descriptions. I will bring my vehicle back for its next maintenance and recommend them to my family and friends.
Very good service, they are clear on what needs to be done soon VS what can wait, easy to communicate with, and I really appreciate them doing things electronically (payment, work order, condition report, etc.). Highly recommended
This is not my first experience with Kinetic auto and it will definitely not be my last. The amazing customer service starts with the initial phone call with Mike, who is always friendly and informative. The email containing photos and recommendations helps me to understand what work is needed and/or recommended. A follow-up phone call confirms which repairs I agree to and the cost, so no surprises! The service technicians have always done an amazing job and I drive my vehicle away with confidence knowing I am safely back on the road. Amazing customer service and business, I highly recommend Kinetic!
Great Service Would highly recommend
Always a fantastic experience dealing with Kinetic Auto Service! Friendly, knowledgeable staff and they do such great work on our vehicles. I highly recommend them, but just a warning - they already told me I’m their favourite customer (well, not in those EXACT words), so please don’t be too jealous if they throw my name around a lot when you get there.
Went above and beyond in communicating/explaining unexpected things discovered in their complimentary check of all things on my vehicle. Explained what any additional costs would be, and ensured they had my permission before doing the work. Excellent customer service! Also love the convenience of their vehicle pickup/drop service!
Excellent service! Friendly and knowledgeable staff